Course Syllabus: Effective Presentation Skills: Perfecting Your Professional Image

Course Description

It only takes 45 seconds to formulate a first impression. Your appearance and how you convey your message is comprised of several factors that will leave a lasting impression on the people you encounter. To be successful in the workplace or your personal life, you must be able to effectively communicate and cooperate with clients, co-workers, your spouse or children. This course explores the concepts of interpersonal communication skills and techniques. This course will teach you, the student how to communicate with elegance and build rapport; how to effectively write emails, and how to acquire business etiquette in formal settings.

Course Requirements

Through group discussion, individual assessment, and practical exercise you will identify and apply strategies to; identify your personal style of communication, communicate using verbal and non-verbal forms of communications, and become acquainted with the behaviors that distinguish someone as a receptive listener.

Training Objectives

·        Identify the elements that influence first impressions, build rapport and establish credibility with others, and build positive relationships

·        Interact with individuals who display a specific communication style, and communicate using various verbal and nonverbal modes of communication

·        Display courtesy on the telephone, in voice mails, and in written communications

·        Follow proper etiquette at business functions

Course Goals

The overall goal upon completion of this course is to help you develop your abilities as an effective communicator so that you may influence others with positive outcomes.

Modules

Module 1: First Impressions and Building Rapport

Module 2: Communication Styles and Methods

Module 3: Productivity

Module 4: Etiquette in Communication

Module 5: Business Functions

Module 6: Textbook Assignment – Are We Having a Casual Crisis?

Module 7: Textbook Assignment – Let’s Do Lunch: Dining Your Way to Success

Intended Audience

This program is designed for realtors, brokers, sales and marketing professionals, home interior design professionals, individuals, managers, or supervisors, trying to improve their effectiveness at work, within their families, and within any important relationship.

Grading Policy
Grades for completed course are recorded using symbols, definitions, and grade points shown below:

Course Materials

All reading materials are provided through lesson content, class net links or uploaded documents.  In addition, you will need to order the companion textbook, The Etiquette Edge: The Unspoken Rules for Business Success.

Effective Presentation Skills: Perfecting Your Professional Image Effective Presentation Skills: Perfecting Your Professional Image offers a clear, commonsense approach to making courtesy, etiquette, and respect for others a competitive advantage in the workplace. This course requires a Companion Textbook. Order Textbook.  The Etiquette Edge: The Unspoken Rules for Business Success Orig. Price: $50.00 Sale Price: $35.00

Disclaimer

This course is written as a guide to the reader.  The publisher and author shall have neither liability nor responsibility to any person with respect to any loss or damage caused or alleged to be caused directly or indirectly by the course content contained herein.  The facilitator for this course shall also have neither liability nor responsibility to any person with respect to any loss or damage caused or alleged to be caused directly or indirectly by the course contained herein.

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